For twenty years, we’ve orchestrated environments that guide navigation, shape behaviour, enhance functionality, and support seamless experiences.
Working from Australia, New Zealand, the UK, the Netherlands, Belgium, and France, we partner with governments, councils, hospitals, architects, universities, and transport operators to create environments that work for people in ways that align with the project’s purpose: easy to understand, safe to navigate, functional in everyday use, and simply more enjoyable to be in.
We get involved early, ask the right questions, and bring deep insight into how people experience complex places. Whether it’s a hospital precinct, a transport interchange, a university campus, or a cultural centre, our role is to improve the experience of everyone moving through and interacting within these spaces—staff, visitors, residents, commuters, and users of all ages and abilities.
We bring global insight and behavioural evidence to the table, grounded in real projects, tested with real users.
The result: places that make sense. Systems that support people. And outcomes that last.
Our Services
Inspired by people, defined by purpose.
Camila González Benöhr
Associate
Melbourne, Australia
Wayfinding, Experiential Design, Information Design
Simon Wong
Associate
Melbourne, Australia
Service Design, User Experience Design, Organisational Strategy
Meet our Experts
Our teams include strategists, researchers, psychologists, designers, and other human-centred specialists from across the world. We combine sharp expertise with a practical mindset, and we know how to get things done.
We work across borders and disciplines, bringing local insight and global thinking to every project. We share knowledge, challenge assumptions, and pull in the right people for the job—not just the nearest ones.
This way of working means smarter strategies, faster problem-solving, and better outcomes for your complex environments. Because when your team understands the whole picture, everything fits together better.
We don’t leave it to chance. We design with purpose, and we do it together.