Box Hill Hospital is one of Victoria’s major public hospitals, serving the eastern suburbs of Melbourne and providing a broad range of acute and specialist care. As part of a $447 million redevelopment, our team was engaged to develop a campus-wide wayfinding strategy that worked equally well for the new and existing buildings.
Project
Box Hill Hospital
Client
VHBA
Collaborators
Studio STH
Location
Box Hill, VIC, Australia
Size
Project Build Cost
Focus
Wayfinding
Experiential Design
We started with deep operational engagement—running extensive workshops to understand how patients, visitors, and staff actually move through the space. The outcome was a strategy tailored to real behaviours, pressures, and use patterns, not just architectural diagrams.
Working closely with Studio STH, the hospital’s architects and interior designers, we created a distinctive wayfinding and signage system that felt coherent across old and new environments. Environmental graphics were used not just for style, but as intuitive cues to support orientation and navigation.
We also added a touch of playfulness to soften the clinical setting—like a curious cat near the children’s emergency department, and a man with a leaf blower tucked into one of the corridor graphics. These subtle details made the space feel more human and relatable, especially for younger visitors.
A stylised leaf motif, drawn from the hospital’s own logo, became a recurring visual thread—bringing lightness and continuity to the journey.
This was a project about clarity, consistency, and calm. And above all, about making the experience of entering, moving through, and navigating one of Victoria’s busiest hospitals as seamless and stress-free as possible.
