Sector: Transport

Airports are among the most complex public environments we encounter. They demand seamless transitions between security, immigration, commercial zones, and transport connections, while accommodating a vast mix of users. Designing them well is hard enough. Getting it wrong is expensive. From terminal upgrades to wayfinding changes or car park redevelopments, every major airport project represents a significant investment. Even small delays or inefficiencies in access and navig

In the dynamic environment of modern air travel, inclusive design has emerged as a cornerstone for enhancing the passenger experience. Moving beyond traditional notions of accessibility, which often focus solely on individuals with disabilities, inclusive design embraces the diverse needs of all travellers; be it parents with prams, individuals with heavy luggage, elderly passengers, or those with temporary injuries. By considering the full spectrum of human diversity, airpor

Airports are stressful. That’s not an opinion-it’s science. Research consistently shows that unfamiliar environments, time pressure, and lack of control are top contributors to passenger stress in transport hubs (Cohen et al., 2007; Correia et al., 2017). And in the airport context, all three often come together in one place: the terminal. But what makes an airport feel manageable-or overwhelming? The answer, often, is wayfinding. It's about the experience People tend to asso

Wayfinding is often described as the process of moving from one point to another, broken down into a series of decisions. But its impact goes far beyond that. How people find their way influences their confidence, comfort, experience, and even the operational and financial success of a place. When wayfinding is overlooked, inclusivity suffers—and so does everyone’s ability to use the space well. When navigating somewhere unfamiliar, our minds are often racing: “Should I go le