Sector: Transport

Airports are among the most complex public environments we encounter. They demand seamless transitions between security, immigration, commercial zones, and transport connections, while accommodating a vast mix of users. Designing them well is hard enough. Getting it wrong is expensive. From terminal upgrades to wayfinding changes or car park redevelopments, every major airport project represents a significant investment. Even small delays or inefficiencies in access and navig

In the dynamic environment of modern air travel, inclusive design has emerged as a cornerstone for enhancing the passenger experience. Moving beyond traditional notions of accessibility, which often focus solely on individuals with disabilities, inclusive design embraces the diverse needs of all travellers—be it parents with prams, individuals with heavy luggage, elderly passengers, or those with temporary injuries. By considering the full spectrum of human diversity, airport

Wayfinding is often described as the process of moving from one point to another, broken down into a series of decisions. But its impact goes far beyond that. How people find their way influences their confidence, comfort, experience, and even the operational and financial success of a place. When wayfinding is overlooked, inclusivity suffers—and so does everyone’s ability to use the space well. When navigating somewhere unfamiliar, our minds are often racing: “Should I go le