Inclusive Design: Function first, for everyone

Most accessibility consultants start with compliance. We start with people—which is why we don’t call ourselves accessibility consultants, but inclusive design consultants.

Because there’s a difference between a space that just meets the standard—and one that actually works.

Ticking the boxes is one thing. Designing for confidence, independence, and dignity is another. Inclusive design, for us, isn’t about whether a ramp is technically compliant. It’s about whether someone can enter a space without hesitation. It’s not just whether there’s a toilet marked ‘accessible.’ It’s whether people feel welcome, supported, and able to navigate without needing to ask.

We’re not the accessibility police.

And we’re not here to fight over centimetres and checklists. Our focus is broader—and bolder. We look at how a space performs for a wide range of users: disabled and non-disabled, neurodiverse, older adults, people with strollers, people carrying bags, people under stress, people who don’t speak the language, people who’ve had a rough day. And we design for all of them.

Inclusion isn't a feature. It's a foundation.

That means considering access from day one. Not as a separate layer, not as a retrofit, not as a legal obligation. As a functional priority that shapes decisions across layout, signage, tech, materials, transitions, and user flow.

Yes—we always work within the relevant laws, codes, and standards. But we don’t let them set the bar for user experience. If a space could perform better, we’ll say so—backed by real-world data, not just legal minimums. Our recommendations are built around how people move, interpret, and interact in the space, not just what the regulations require.

We work differently.

Most accessibility consultants are there to validate. We’re there to improve. In fact, we are more than happy to work alongside an accreditation specialist, as advisors with a different remit: making sure the environment actually works for people, not just for the guidelines.

Because when we get inclusive design right, it helps everyone—quietly, powerfully, every day.